Refund policy

Returns and refunds

To request a return, email isabella@izzywiththeacne.com within 14 days of delivery or pickup. Please contact Isabella before returning anything and wait for return instructions.

Products must be unopened, unused, and in their original packaging. Opened products are not eligible for routine change-of-mind returns, but you are welcome to contact Isabella about any concerns.

Return shipping

Customers are responsible for return shipping for change-of-mind returns. Original shipping charges are nonrefundable, except where our error or applicable requirements warrant otherwise.

Damaged, defective, or incorrect products

If your product arrives damaged, is defective, or is not what you ordered, please contact Isabella promptly at isabella@izzywiththeacne.com for a resolution.

Refunds

Approved refunds are issued to the original payment method within 10 business days after return inspection, or after approval when no return is required. Your bank or payment provider may take additional time to process the refund.

This policy does not limit any rights you have under applicable consumer protection laws.